Democratizing personal fit

“It didn’t seem fair… I thought it was impossible to find clothes that could fit me.”

As the founding Creative Director at Blank Label, I had the opportunity to set a course – to make it more desirable and differentiated by design.

I recognized the consumer brand’s central truth: it could leave the mass-produced fashion flatland behind and rise to affirm individual dignity. With custom-made clothing, Blank Label achieves a degree of personal fit that makes each body-type or fit preference look its absolute best, and restores a personal connection to the wardrobe experience.

I delivered higher standards across the entire communication design and product experience by leading customer development, creative brand strategy, an in-house media/content studio, style & merchandise, retail service experience, and user interface both externally and internally.

Within two years of work, Blank Label’s startup product line was shaped into a comprehensive and meaningful brand experience, making the transition from complicated features and empty messaging to easy touch points and emotive human narratives. The company emerged with a new sense of organizational purpose and creative product quality, in turn multiplying its business growth and winning the award for “Boston’s Best: Men’s Suits” back-to-back in its first two years as a retailer.

Experience

Blank Label
Boston, MA

Impact areas

Insight
Strategy
Product development
Design
Content production

Product/market definition

After launching a customer research program, I reframed the positioning of the product and organization to inhabit a more valuable and accessible relationship with customers (and as a natural consequence, the internal team).

Brand design

I led the redesign of new identity, graphics, and voice across all company materials.
Graphic Designers: Cem Eskinazi, August Foreman

Multi-channel product experience

I designed and managed redevelopment of an entirely new experience for shopping, content, customer service, retail store integration, and more. Collaborated with CTO Zee Sheikh to scope tech functionality, project manage international developers, deliver in JIRA workflow, and debug.

Menswear product development

I developed classic menswear merchandising, oversaw garment construction, and sourced seasonal material with Davis Vanderlin.

Product content

I developed content within the customer experience to tell the story of Blank Label’s custom-made garment processes.

Brand campaign: Portraits of Fit

I developed and produced a series of profile interviews celebrating human individuality in all sizes and walks of life, featuring real customers from salesmen to scientists. With Blank Label, people realize a new level of personal ease.

Additional studio & styling: Sarah Rubenstein, Davis Vanderlin

Brand campaign: Fit + Fitness

I developed an online content campaign featuring real-customer professional and amateur athletes, highlighting the flexibility to adjust their fit to their own lifestyle.

Additional A/V production: Vitor Hirtsch
Original music production: MdL

Seasonal lookbooks

I built an in-house photography studio to enable new merchandising photoshoots.

Merchandise & styling: Davis Vanderlin
Additional photography: Michael Kinlin

Digital marketing

I guided communications and segmented product/content promotions across the customer journey.

Content design: Sarah Rubenstein

Retail experience

I redefined the high-touch customer journey, interior layout builds, custom internal point-of-sale interfaces, and service training.